Privacy Policy

Effective Date: January 27, 2026

This Privacy Policy explains how Mentorflow Business and Tech Services LLP ("Snoopr," "we," "us," or "our") collects, uses, shares, and protects personal information when you use our website (www.snoopr.co) and services.

By using our Services, you consent to the practices described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect three categories of information:

Personal Information

Information you voluntarily provide, including:

  • Name and email address
  • Company name and job title
  • Phone number
  • Billing and payment information
  • Account credentials
  • Communications with our support team

Technical Information

Information collected automatically when you access our Services:

  • IP address and approximate location
  • Browser type and version
  • Operating system and device type
  • Device identifiers
  • Referring URLs and pages visited
  • Date and time of access

Usage Information

Information about how you interact with our Services:

  • Features used and actions taken
  • Stories created and published
  • Analytics data and dashboard interactions
  • Search queries within the platform
  • Email engagement (opens, clicks)

2. How We Collect Information

We collect information through:

  • Direct submission: When you create an account, fill out forms, or contact us
  • Automated collection: Through cookies, pixels, and similar technologies (see our Cookie Policy)
  • Third-party sources: Business partners, analytics providers, and publicly available sources
  • Your applications: Through our SDK when integrated into your mobile apps

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

  • Creating and managing your account
  • Providing access to our platform and features
  • Processing payments and subscriptions
  • Delivering customer support

Service Improvement

  • Analyzing usage patterns to improve features
  • Conducting research and development
  • Troubleshooting technical issues
  • Personalizing your experience

Communications

  • Sending transactional emails (receipts, alerts, updates)
  • Marketing communications about products and features (with consent)
  • Responding to inquiries and support requests

Security and Compliance

  • Preventing fraud and unauthorized access
  • Enforcing our Terms of Service
  • Complying with legal obligations
  • Protecting our rights and property

Analytics

  • Understanding how users discover and use our Services
  • Measuring the effectiveness of our communications

4. How We Share Information

We may share your information with:

Service Providers

Third parties who help us operate our Services, including:

  • Cloud hosting providers (AWS)
  • Payment processors
  • Email delivery services
  • Analytics providers
  • Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

Business Partners

With your consent, we may share information with integration partners or resellers.

We may disclose information when required by law, legal process, or government request, or to:

  • Protect the safety of any person
  • Investigate potential violations of our terms
  • Protect our rights and property

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Aggregated Data

We may share aggregated, anonymized data that cannot identify you for analytics, benchmarking, and research purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations.

Deletion: You may request deletion of your personal data at any time by contacting us at info@snoopr.co. We will process deletion requests within 30 days, except where we are required to retain data for legal or regulatory purposes (such as payment records for tax compliance).

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

Request a copy of your personal data in a structured, machine-readable format.

Correction

Request correction of inaccurate or incomplete personal data.

Deletion

Request deletion of your personal data, subject to legal retention requirements.

Restriction

Request that we limit how we process your data in certain circumstances.

Objection

Object to processing of your data for direct marketing or based on legitimate interests.

Withdraw consent for processing where consent is the legal basis.

Lodge Complaints

File a complaint with your local data protection authority.

For California Residents (CCPA)

You have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise any of these rights, contact us at info@snoopr.co.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication requirements
  • Regular security assessments and monitoring
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including India and the United States, where our servers and service providers are located.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Data processing agreements with service providers
  • Compliance with applicable data protection frameworks

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe we have collected information from a child under 16, please contact us immediately at info@snoopr.co, and we will take steps to delete such information.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notification for significant changes

Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights:

  • Email: info@snoopr.co
  • Address: Mentorflow Business and Tech Services LLP, 1166 Near HB College, Jabalpur, Madhya Pradesh, India - 482002

We will respond to data rights requests within 30 days.

Last updated: January 27, 2026